Remote Support helpU
High-Performing, Low Priced Remote Support

Why HelpU Easy Help for Both You and Your Customer Experience our unique product for free!

Web-based console

Start support session from your
browser with a simple plug-in.

Screen-sharing

Share and view the connected
customer's computer screen.

Remote control

Remotely view and control
the computer's system info.

File transfer

Both ends can safely send and
receive files during your session.

Invite another agent

Invite another agent during a session
to collaborate and fix issues.

Record

Save a screenshot or record
customer's screen during session.

Supports latest release

Windows 11, Android,
macOS and more.

Private customer page

Provide a private access page
made just for your customer.

Dual monitor

Even when customer is using dual monitors, view everything
at once and switch between monitors with ease.

HelpU Plans and Pricing Great Software, Affordable Price Unlimited support, free upgrades with no additional fees

Monthly Rate
Affordable price, monthly payment
Won Per Month
Buy 1 Account, Get 2 Free
No first-time installation fee,
no additional costs.

See Details
Annual Rate
29% cheaper than the monthly fee.
Won Per Year
Buy 1 Account, Get 2 Free
Plus an additional month!
No first-time installation fee,
no additional costs.

See Details

Industry Who HelpU Is For How remote support is used depends on the shape of your operation.

Contact Center

Contact centre remote support: handle enquiries that are hard to explain over the phone by looking at the screen.

Internal IT Help Desk

Internal remote support: resolve staff PC faults and how-to questions without leaving your desk.

Software and Hardware Maintenance

Inspect and maintain customer PCs without travelling on site.

Public and Education Sector

Used for citizen service enquiries and campus help desks.

See the enterprise remote support solution

Why HelpU Why Companies Choose HelpU Just the facts you need when evaluating remote support software for your business.

Used by 8,000+ companies

In use across the public sector, finance, manufacturing and retail.

14-day free trial

Try every feature for 14 days from the day you sign up.

5 customers per agent, at once

An agent can open up to 5 standby connections. With a 1+2 account, three agents support 15 customers at once.

Dedicated customer access page

A dedicated URL carrying your logo and phone number, with a choice of click-to-connect or passcode entry.

61 features

Screen sharing, remote control, two-way file transfer, screen recording, multi-monitor, chat and laser pointer in one window.

AES-256 + SSL

Data is encrypted with AES 256-bit and sessions with SSL. Access passcodes are randomly generated, single-use and expire automatically.

HelpU Reference Our Customers 8,000 customers verify the quality of our service.

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FAQ Frequently Asked Questions The questions we are asked most before a rollout.

Can we test the product before paying?
Enter your details under [Free Trial] and a test account is created and emailed to you. The free trial runs for 14 days from sign-up.
How many customers can one agent support at the same time?
One agent can support up to 5 customer PCs at the same time. Issue up to five passcodes and each session opens in its own window.
What is the difference between the shared URL and a dedicated URL?
A dedicated URL is used by one company only and allows your phone number and logo plus a choice of connection method. The shared URL is common to all customers and supports passcode entry only.
What is the difference between an admin ID and an agent ID?
An admin ID cannot run remote support itself; it only configures the environment and reviews history and statistics. Agent IDs perform the actual remote support.
How much does an additional account cost?
New accounts and additional accounts are priced differently. See the pricing page for details.
See all FAQs
Twice the speed with our new release! Try it out now! (For purchase inquiries, give us a call at 02-3665-8744)