Enterprise Remote Support Solution
Concurrent agent sessions, separated admin privileges, session statistics and a dedicated access page. Free for 14 days.
Why businesses need remote support
Customer support and internal support, handled by one remote support solution.
The limits of explaining by phone
Guiding someone without seeing their screen lengthens handling time and increases repeat contacts.
Travel cost and time
Support from anywhere, at any time, cuts the cost and hours spent travelling.
No record of what happened
Without a record of who did what, there is nothing to manage the operation on.
Customer support and internal support
Used for customer support
Contact centre remote support covers online help desks, paid internet services and e-commerce user support. Work that is hard to handle by phone is resolved quickly on screen.
Used for internal support
Internal remote support covers internal help desks, remote fixes for staff PCs, how-to guidance and fault diagnosis, and support for regional or overseas offices.
Administration and session history
Create and change agent IDs from the admin ID. The admin ID performs no remote support, so privileges stay separated.
Change the phone number, logo and connection method of your dedicated access page from the admin pages.
Agent ID, name, IP and computer name; customer IP, computer name and OS; start, end and duration are all recorded.
Review records and statistics by agent, by period and by month.
One agent handles 5 customers at once; a 1+2 account supports 15 at once.
By industry
Contact centre remote support
Handle difficult enquiries while seeing the screen
Internal remote support · IT help desk
Fix staff PC faults without leaving your desk
Software and hardware maintenance
Inspect customer PCs without travelling
Public and education sector
Citizen enquiries and campus help desks
Remote support pricing and free trial
3 accounts, 1 year
KRW 329,000 / year (VAT excl.)
1+2 agent accounts, 15 customers at once
One extra month on a new annual sign-up
14-day free trial
Every feature for 14 days from sign-up.
No setup fee and no option fees.
If security is the question
Connection flow, encryption, privilege separation and session logging are documented separately.